1. Introduction
TripHatke ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Information You Provide
- Travelers: Name, email, phone number, city, travel preferences, budget, and trip details
- Travel Agents: Company name, email, phone, GST number, PAN, Aadhaar, business address, and bank details
- Account Information: Username, password, and profile details
2.2 Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Connect travelers with verified travel agents
- Process payments and maintain wallet balances
- Send notifications about leads and bookings
- Verify identity and prevent fraud
- Improve our services and user experience
- Comply with legal obligations
- Send promotional communications (with consent)
4. Information Sharing
4.1 With Travel Agents
When you submit a travel requirement, we share your contact information with verified travel agents who purchase your lead. This includes your name, phone, email, and trip details.
4.2 With Service Providers
We share information with third-party service providers who help us operate our platform:
- Payment processors (Razorpay)
- SMS and WhatsApp providers
- Cloud hosting services
- Analytics providers
4.3 Legal Requirements
We may disclose your information if required by law or to protect our rights, safety, or property.
5. Data Security
We implement appropriate security measures to protect your information:
- Encryption of sensitive data (SSL/TLS)
- Secure password hashing (bcrypt)
- Regular security audits
- Access controls and authentication
- Secure payment processing
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account information: Until account deletion
- Transaction records: 7 years (as per Indian tax laws)
- Lead information: 2 years
- Communication logs: 1 year
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent for data processing
- Export your data
8. Cookies
We use cookies to enhance your experience. You can control cookies through your browser settings. Types of cookies we use:
- Essential: Required for platform functionality
- Analytics: Help us understand usage patterns
- Preference: Remember your settings
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.
10. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.
11. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place.
12. Changes to Privacy Policy
We may update this policy from time to time. We will notify you of significant changes via email or platform notification.
13. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: privacy@triphatke.com
Phone: +91 98765 43210
Address: 123 Business Park, Mumbai 400001
Data Protection Officer: dpo@triphatke.com
14. Grievance Officer
As per Indian IT Act 2000, our Grievance Officer is:
Name: [Grievance Officer Name]
Email: grievance@triphatke.com
Response Time: Within 48 hours